Overview:
Surrey Dyslexia Consultancy is committed to respecting the privacy and protecting the data of our clients and employees. We protect the privacy of all who share personal data with us via email, post, text, phone or our website: www.surreydyslexiaconsultancy.co.uk. We will only collect and use personal data in ways that are described in this policy. We have strict policies and procedures in place to protect your data when you send it to us, and when we process it to provide you with the services you have requested. The data you provide us will be used only for the efficient provision of agreed upon services and it will not be shared with anyone else unless explicitly stated in this document. 

 

Surrey Dyslexia Consultancy is registered with the Information Commissioner's Office, the regulator of the Data Protection Act 2018 and abide by its requirements. Data Protection Registration Certificate : ZB670867

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What Information we Collect & Why:

When you request an assessment or tuition (either online or over the phone) I need to know basic personal information about you (and/or your child) to contact you and to book an initial consultation, assessment or tuition.  If an assessment is booked, background information is requested to plan and inform the assessment process for you or your child, however you may wish to withhold personal information.  In most cases I will also obtain background information from educational providers.  I use the information to provide you with an assessment.  This means that the legal basis of my holding your personal data is a legitimate interest.

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Surrey Dyslexia Consultancy website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through wix .com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. For more information please see Wix’s data protection policy.

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How we Collect Data:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

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​How do we Store Data:

Personal data (name, address, contact details, questionnaire responses and assessment reports) will be stored for the period recommended by the professional associations (British Dyslexia Association and Patoss) after which time it will be destroyed. When you engage our services we store the information we collect about you electronically and/or on paper. Electronic data is kept in a secure account and files containing sensitive information, such as diagnostic assessment reports, are password protected. Hard copies of documents are stored securely in a fireproof, locked cupboard.

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Only the information that may identify you in accordance with GDPR will be used. Personal data will be processed only if there is a legitimate basis for doing so; any processing must be fair and lawful. All information is treated confidentially and it is only used for the purpose of providing an assessment or support.

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Test papers and all related information, such as school and parent questionnaires will be safely and securely destroyed 30 days after the assessment report is sent out. Copies of the assessment report will be kept for 6 years for adults and up until the age of 24 for minors. 

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Cookie Policy:

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

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Privacy Policy Updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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Your Data Protection Rights:

Data protection is a fundamental right set out in Article 8 of the EU Charter of Fundamental Rights, which states;

1. Everyone has the right to the protection of personal data concerning him or her.

2. Such data must be processed fairly for specified purposes and on the basis of the consent of the person concerned, or some other legitimate basis laid down by law. Everyone has the right of access to data which has been collected concerning him or her, and the right to have it rectified.

3. Compliance with these rules shall be subject to control by an independent authority.

This means that every individual is entitled to have their personal information protected, used in a fair and legal way, and made available to them when they ask for a copy. If an individual feels that their personal information is wrong, they are entitled to ask for that information to be corrected.

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